Develop customer service plan Coursework Example | Topics and Well Written Essays - 500 words - 3

Develop customer service plan - Coursework Example The company will be the market leader in the next decade particularly in the service delivery to the consumers. Moreover, the business entity will also be a leader in terms of the consumer base due to the improvement in the services thus attracting more consumers. The business entity aims at delivering services to the consumers that are friendly and in a professional manner. Similarly, the institution will deliver quality to the consumers thus improving the value of the service and reduce cost of services at the same time. The focus will also focus on both the internal as well as the external consumers (L., 2010, p. 16). Any commodities that any customer buys will be delivered through the available delivering companies. The consumer will receive a notification of the company that will deliver his or her commodity. In the instance of delays, the delivery of the commodity will take part in the next twelve hours (K, 2004, p. 12). The institution operates under a consumer-oriented policy that tends to create a friendly relationship with the customers. The view tends to establish the expectations of the consumer and recognize the extent of the goodness of the prevailing services The company will contact the consumers through emails and telephone calls in an attempt of finding out their experiences and their consequent expectations. The business entity will also undertake a survey that will register five areas of study. The areas include assurance, the reliability, empathy, tangibles as well as successive responsiveness. Consequently, the business entity will undertake the analysis of the findings from the research (Krenn, 2011, p. 22). The institution tends to create direct telephone conversations with the consumers. The use of emails is also in place whereby appreciation of every email is mandatory in order to improve the feedback time. The policies and procedures will tend to operate from

Succesful Marriage Essay Example | Topics and Well Written Essays - 750 words

Succesful Marriage - Essay Example Team work as explained by Coontz (2005) is the greatest of the factors to make a marriage successful. Team work involves doing things together and sharing all the details of the couples. It also involves sharing all the decision as well as making decisions together without one going behind the other’s back which in the end lead to lack of trust, fights and ultimate breakup. However, if the couples share all the information including secrets even the most trivial of them all, it means that in any difficulty or misunderstanding which is the likely recipe for divorce, the couples will go through it together as a team. Just like teamwork in workplaces requires contribution of all the parties involved, team work in marriage works in the same way with both partners contributing equally whether it is in time, finances or otherwise. When there are children in the marriage, teamwork is expected in raising them and this means being on the same page regarding curfews, deadlines, allowanc es and school work. Trust is the other greatest factor. Trust is different from team work in that without trust, team work is likely to fail, but a couple can last more in marriage with trust only than with team work only without trust. Trust means an in depth believe in one’s partner and especially when they are around people of the opposite sex or away from each other. What destroys most couples is lack of trust which leads to paranoia that the partner is going to leave you for another beautiful or handsome and more financially stable or younger partner. If these doubts and paranoia thoughts start entering the mind of the couples, trust starts crumbling, arguments increase, there is secret surveillance and this is the high road to divorce. Discussing insecurity issues is the best way to trust. The other most important thing is communication. Communication goes both ways if understanding and